All about the Language Helper

Who Is the Language Helper?

Your Language Helper is your personal study mentor — and definitely not a bot.

They are trained linguists whose role is to support and guide you throughout your learning journey. Think of them as your go-to expert for language questions outside your Live Practice sessions.

What Does the Language Helper Do?

Each course has a dedicated Language Helper that you can message via chat at any time.

They can help you with:

• Grammar questions

• Vocabulary clarification

• Writing support and feedback

• Explanations of tricky language points

• Extra practice materials (videos, podcasts, articles, music recommendations, etc.)

• Study advice if you’re feeling stuck

You can expect a reply within 24 hours during the weekdays.

Mid-Course Test Feedback

Your Language Helper also:

• Reviews your mid-course tests

• Provides personalised written feedback

• Suggests targeted revision activities

This helps you clearly understand your progress and prepare confidently for your Practice Exam and Final Exam.

How Language Helpers Work With Coaches

Your Language Coach and Language Helper work as a team.

If during a Live Practice you ask to review a specific grammar point or need extra support, your coach can coordinate with the Language Helper to provide additional resources. You can also message the Language Helper directly via the chat yourself at any time.

Why This Matters

In a world where many chat supports are automated, your Language Helper offers something different:

✔ Real human interaction
✔ Personalised 1:1 guidance
✔ Expert linguistic knowledge
✔ Ongoing encouragement

You are never learning alone. You can reach out to your Language Helper anytime through the chat page with questions about vocabulary, grammar, or the course content. They’ll always aim to respond within 24 hours, and you’ll get an email notification once they reply.